Showing posts with label what is. Show all posts
Showing posts with label what is. Show all posts

Wednesday, November 18, 2009

linda linklink

What is Mood?


What is mood? This may seem like an obvious question but think about it. Mood is immediately apparent in a company or a family- and whether we want to spend time in a place depends upon its and our mood. Moods are both individual, collective, geographically linked (e.g. Brighton feels very different from London) and historical (the mood in the recession is different from a few years ago). Mood underpins effective action and coordination in business, intimate relationships, in fact any aspect of life - and yet mood it is ill defined and not addressed by much training, development and coaching.

Influenced by training at Strozzi Institute and with Newfield (see video below) I differentiate between moods and emotions. The latter happen in response to a stimulus (e.g, I'm unhappy because the sun isn't shining today) and the former occurring over longer time frames (think of a friend with a "sunny" disposition whatever the weather). Moods occur in the body and limit or expand our options. A definition of mood that bears this in mind is: "A physical predisposition for action" - Richard Strozzi Heckler (after Fernando Flores I think).

I've found individuals and organisations moods to be a crucial factor in whether they are succeeding or failing, and in whether any training succeeds or fails. Here are some challenges relating to working with moods.

Mood is invisible from the inside
People live "in" their mood like fish live in water and our own moods are largely invisible. We constantly broadcast our own mood and pick up on other's (often unconsciously) which is a little scary if you don't know what you're broadcasting. "Explicit" conversation about mood can be very threatening to people not used to having them and the word alone can put people off if not used with care (e.g. the negative connotation of "moody")

Moods are bodily
Most training is cerebral in nature so finds it difficult to address moods which exist in the body. Of course Embodied Management Training is an exception :-)

Moods are tough to shift
Changing someones emotion is relatively easy - just give them a cake or kick them in the shins. Sadly moods are much harder to shift. Repeated practices over time and embedding someone in a community with a very different mood are two ways that work well. A critical realisation in coaching can work but a shift in cognitive understanding alone is often not enough.
In Conclusion some questions: What is your mood? What does it predispose you towards? How are you addressing mood in your organisation?



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Thursday, November 12, 2009

linda linklink

What is Spiritual Intelligence?

What is spiritual intelligence? How may it be useful to business and training managers? Does it even really exist?

The Wikipedia definition of Spiritual Intelligence is here but I would recommend the delightfully named Cindy Wiggleworth's articles such as this one. She quotes Zohar the person who coined the phrase who says Spiritual Intelligence includes:

1. Self-Awareness … you know who you really are and you know that you are connected with the whole universe.
2. Vision & Values Led – or Idealism. Children naturally want to serve, and so do we. Vision and values led is definitive of our humanity.
3. The Capacity to Face and USE Adversity…owning our mistakes and adversity and using pain and tragedy to learn
4. To be Holistic: seeing the connections between things. Being open to and interested in EVERYTHING.
5. Diversity…thriving in and celebrating diversity. I look at you and see what is different in you and I say “Thank God for that!”
6. Field Independence (Courage)…a term from psychology that means the courage not to adapt, to be independent.
7. The Tendency to Ask WHY? Questions are infinite. In Quantum Physics questions CREATE reality.
8. The Ability to Re-Frame…put things into a larger context of meaning.
9. Spontaneity. This is NOT acting on a whim…it comes from the same Latin roots as RESPONSE and RESPONSIBILITY.

The leadership training that my own company provides in the UK is aligned with this work so I'm happy to see it spreading.

........

If you prefer video this is a reading of Cindy Wiggleworth's work:


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Thursday, October 29, 2009

linda linklink

What is Followership?


If you Google "leadership" you get 122,000,000 results, but a mere 145,000 for followership. That would be nearly 1000 leaders per follower if representative! Do we all want to be chiefs and not Indians? Is it that people already know how to follow and be of service? And what is this followership thing anyway!?

I'm often asked to write about leadership and love doing so, however I've been wanting to discuss followership and service for some time as it seems to be the other side of the coin. Let's start with why it's not discussed as much?

Egoic Leadership?

In the modern meritocratic Western world leaders are often seen as "better" than followers- that's why they're leading right? The emphasis on achievement in modern Western culture backs this up - anyone can be a follower but winners are leaders right? Mmmmmmmm, I'm not so sure...

Note that this viewpoint hasn't always been common. From Confucius to the Greeks - ancient cultures emphasised the characteristics of good citizens with service at the heart. The "everyone's a leader" ego gone mad of the modern Western world would have struck almost every culture the world has ever produced as bizarre. Communal cultures in the East still value traditional followership virtues such as loyalty - see for example how business is done in Japan - and this is the case in much of Africa too (it was when I lived in Ethiopia).

For me the idea of egoic leadership is a fundamental error as true leaders are in service to something beyond themselves. In other words leadership is a form of followership. This idea finds expression in the notion of Servant Leadership.

So What is Followership?

One could focus on the characteristics of "good followers", and there are some lists out there (see resources). The problem with such lists however is the same problem for list on leadership attributes - they get bigger and bigger with discussion and seem to describe the perfect human. Often it is balancing seemingly opposing qualities such as loyalty and challenging where followership lies. So how do the lists help? They say "be of service and here's what it might look like...though it might look like the opposite.In this example the integration between being loyal (more of a subjective external judgement than a description of behaviour) and challenging a leader when you think it will help - is service. Perhaps the essence of followership is just being of service.

The lack of ego in emphasising service and followership instead of "leadership" (often misconstrued as egoic) is sorely needed in the world today. What would it be like if the training for leadership positions in organisations first involved followership? Could we broaden customer service courses (which are often just customer manipulation courses) to simply "service" courses - I'd like to see that as a HSE mandatory requirement for doing business.

I hope this article has been of service anyway :-)

"I must follow the people. Am I not their leader?"
-- Benjamin Disraeli

Followership Resources

While resources on followership aren't as widespread as those on leadership, there are some out there:

Changing Minds have some good resources on followership. For example their list of reasons to follow (which reminds me of levels of development):

- Fear of retribution
- Blind hope
- Faith in leader
- Intellectual agreement
- Buying the vision


This US Air Force Colonel has some "Rules of Good Followership" that I enjoyed. If anyone knows about good followership it's the armed forces who in my experience have a culture of followership and don't see it as a ego blow to admit it. They are "The Services" after all.

This article on managing/leading upwards is worth a read. The idea is that leadership is not just something that happens down a hierarchy, and can be done by anyone irrespective of position.


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Thursday, October 22, 2009

linda linklink

What is Holacracy?


Holacracy has been appearing on my radar quite a bit of late, having been recommended by several management and OD consultants I know in the UK, US and The Netherlands.

Ok so enough with the funny name already, what is Holocracy?

"What is holacracy? Holacracy is an operating system for organizations looking to embed flexibility and effectiveness in their core processes, such as meetings, decision-making processes and the organizational structure. This operating system consists of an organizational structure, a governance structure, and three principles that enable the organization to steer dynamically."
- Realize (I view them as Integration Training's long lost Dutch cousins)

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Monday, October 12, 2009

linda linklink

What is Trust?


What is trust?

For many trust is a moral matter - either we trust someone because they're good or we don't trust them because they're bad. There is however another answer to the question what is trust, a way I find more useful. I picked up from Newfield coaching network and recently revisited in Amsterdam with Newfield Europe's Aboodi Shabi.

In this way of looking at what trust is - competence, sincerity and reliability are seen as key. Trust is our personal assessment of these things in fact.

Competence
Can someone do something? This is domain specific, meaning that I might trust someone to fix a car but not fly a plane I am on for example. We assess people's competence based on experience, qualifications and references ("Did the garage do a good job on your car?")

Sincerity
Does someone mean to do something when they make a promise (commitment to action)? A broken promise based on a lack of sincerity is different from when where someone thought they could do something but couldn't.

Reliability
Has someone kept promises to you in a specific area in the past? If a friend has been 30 minutes late for the last five times you met them they are unreliable (or reliably late), even if they mean to each time.

Note that a person is not just trustworthy or not. They may be capable but not reliable for example, and trust worthy (here predictive not moral) in different areas of life. This way of looking at trust also means that trust can be repaired when there is a breakdown in the "promise cycle" - there's more to it than I have pace for here. Note also that while the focus here is language the body is also important - particularly in regard to assessing sincerity. It can also be built through bodily practices though rarely through the old-school training one shown!

I highly recommend Newfield anyone interested in what trust is, and also the work of Fernando Flores who wrote a book on the subject. I've found these distinctions extremely useful for getting things done with people and deciding who I wish to work with.
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