Help Desk Hangouts: Google+ Profile and Page Update

Help Desk Hangouts: Google+ Profile and Page Update

By linda linklink   1:09 PM   No comments:

Editor’s note: Each week on the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.

In our latest Help Desk Hangout On Air, we chatted with +Navin Kadaba, who works on Google+. We walked through the updates to Google+ profiles and pages that rolled out last week, learning about the new, larger cover photo, the refreshed look and functionality of the About tab, and the new customizable tabs for profiles.

Miss the event? You can watch the whole thing on the Google and Your Business YouTube channel.


Check out the video description on the YouTube page for a minute-by-minute breakdown.

Some of the questions we answered during the Hangout:
What size photo should I upload as my new cover photo?
We recommend that you upload an image that is 960 x 540 px (16x9 aspect ratio). At a minimum, please select a photo that is 480 x 270 px. For HD displays, we’ll take a maximum resolution of 2120 x 1192 px.

What does the update look like on mobile?
This is a desktop-only update for now.

Any tips and tricks to making my page look good?
We’d recommend keeping the essential aspects of your cover photo toward middle, vertically. The bottom fifth of the cover photo will sometimes be covered by a dark gray bar, and when people visit the page, the top portion of the cover photo may not be visible. We also recommend uploading a large, zoomed out profile photo, so you can crop the photo to appear as you’d like.

Posted by Jade Wang, Google+ Local Community Manager

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Help Desk Hangouts: Google Engage for Agencies

Help Desk Hangouts: Google Engage for Agencies

By linda linklink   12:00 PM   No comments:

Editor’s note: Each week on the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.

In our latest Help Desk Hangout On Air, we chatted with the Google Engage for Agencies team, who walked us through the resources available through their program. We learned how agencies can benefit from free online and in-person trainings about various Google products, including AdWords, through the Google Engage program. Take a look at the Google for Agencies website (http://www.google.com/intl/en/ads/engage/) to learn more about the resources available and how to join the program.

Miss the event? You can watch the whole thing on the Google and Your Business YouTube channel.



Check out the video description on the YouTube page for a minute-by-minute breakdown.

Some of the questions we answered during the Hangout:

How do I know if I’m eligible for Google Engage? 
All agencies that apply to Google Engage are subject to a final review, but basic requirements include:

• Your agency must have an active My Client Center (MCC) account.
• Your agency must have a website.
• Your agency must specialize in helping small and medium sized businesses advertise online.
• Your business must also comply with the Google Third-party policy and Google Engage Terms and Conditions

What kinds of resources are available through Google Engage?
Online training courses, webinars and events: Whether you’re a newbie or a seasoned pro, our online and in-person trainings will keep you ahead of the curve with AdWords and other Google products.
Adwords introductory offers for your new clients: Give your new clients a boost with introductory offers for AdWords. With your help, their investment in finding customers will go even further.
Sales tools and marketing collateral: As an Engage member, you'll get access to AdWords case studies, sales pitch techniques, and other resources to help build relationships with your clients.
Dedicated phone support: We're here to help you with everything from setting up your account to sharing best practices.

Posted by Jade Wang, Google+ Local community manager

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Help Desk Hangouts: Going Google

Help Desk Hangouts: Going Google

By linda linklink   11:39 AM   No comments:

Editor’s note: On the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.

In our latest Help Desk Hangout On Air, we chatted with the Going Google team, who showed us a guide to help businesses transition to Google Apps. We walked through the Going Google guide, learning about change management and how it can make the transition to Google Apps for any business much smoother. The guide’s got training resources, checklists, and tips to help businesses manage the transition timeline.

Miss the event? You can watch the whole thing on the Google and Your Business YouTube channel.


Some of the questions we answered during the Hangout:

Who is the guide intended for? Is it free? 
The guide is a free resource available on our Google Apps Documentation and Support site. It is intended for anyone who is helping an organization evaluate Google Apps or make the switch to Google Apps. The guide is targeted to organizations with 250 users or more, but parts of the guide are relevant to smaller organizations too. We also have a guide focused on smaller businesses here.

How does the guide recommend you approach Going google? 
At Google, we have a user focus in everything we do. We recommend you have a focused approach to your users' transition to Google Apps. We've created a simple and flexible, three-step model you can use to plan your change management approach when you switch to Google Apps: (1) Get ready, (2) communicate, and (3) train.

Will the guide be updated as Google Apps is updated? 
Yes, the guide will be updated on a regular basis. Throughout the year, we will add new stories from customers and partners about their change management approach for switching to Google Apps. The guide will also be updated as our Google Apps services are updated.

Posted by Jade Wang, Google+ Local Community Manager

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